HEALTH & SAFETY MEASURES

 

COVID-19 MEASURES

 As of September 1st of 2020, the Hotel Pont Royal has reopened its doors.

This means that we can once again welcome guests in our hotel and restaurant, and it will be possible to rent a working space and organize a meeting or event at the Hotel Pont Royal

In order to prevent the spread of the coronavirus and to maximize the safety of our guests and employees, we made this protocol and recommendations.
We always follow and apply the guidelines as stipulated by the health department
We will continue to closely monitor the evolution of this virus and will, if necessary, change our protocol

 


General measures

  • All employees are familiar with this protocol and have to follow all the guidelines.
  • Employees that show symptoms (fever, a cold) will not come to work. We stimulate our employees that can work from home, to do so.
  • We expect our guests to wash or disinfect their hands as soon as they enter our premises. Disinfection points are available in all the common areas. Employees will frequently wash their hands following the recommendation of the health department
  • By French law, it is mandatory to wear a mask for all our employees and guest throughout the hotel premises
  • We will take off the common areas some shared and frequently touched items (magazines, pens, paper…). Our library is frequently disinfected and you can ask us to take any book for you
  • Display and special marking on the ground in order to respect the social distancing
  • A maximum of two people are allowed in the restrooms at any given time. Our staff will be always available and clean surfaces frequently in the public areas
  • We kindly ask our guests to use the dedicated elevator either to go up or down. A maximum of 2 people allowed at all time. The elevators will be disinfected regularly
  • We kindly ask our guests to fulfil payments by debit or credit card. In case a guest wishes to pay in cash, our employees will have to wear gloves in order to process the payment

 


Breakfast room & Bar Signature 

  • A maximum of guests are allowed in the restaurant at any given time. All guests should respect the social distancing. Please respect the guidelines of our team members
  • We try to observe on-way traffic as much as possible.
  • Tables in the restaurant are placed according the social distancing. A maximum of guests are allowed per table. Our team member will assign you a table accordingly
  • Guests are expected to disinfect their hands at the entrance before taking place at their table
  • All restaurant/bar employees will wear gloves or will be required to wash their hands regularly, in line with the guidelines as set out by the health department
  • By French law, it is mandatory to wear a mask for all our employees and guest throughout the hotel premises
  • Surfaces and menus will be disinfected after each use
  • It is possible to order take away when available. This can be collected at the front desk or bar

   


Front & Concierge Desk

  • The set-up at the reception is such that a social distancing is kept between staff and guests
  • If guests wish to temporarily store their luggage before or after check-in, we kindly ask you to place the luggage in the designated area. A staff member will walk with the guest to designate this
  • Guest will receive their keys and a welcome pack upon check in. At check-out, the guest will hand in the key in the appropriate bin. All keys will be disinfected accordingly
  • Amenities such as coffee, tea, glasses and cups are not provided in the room. Upon request, all amenities items could be prepared and delivered by our staff
  • By French law, it is mandatory to wear a mask for all our employees and guest throughout the hotel premises

 


Rooms & Suites

  • At check-in, guests will be asked if they require room cleaning during their stay. Employees will only enter rooms after explicit permission of the guest and when the guest is not in the room
  • All housekeeping employees will wear masks and gloves while cleaning rooms
  • Rooms are thoroughly cleaned, following the government health department guidelines. All contact surfaces will be disinfected after each stay and the rooms will be pulled our inventory for minimum 24 hours
  • Room service will be offered on a tray or trolley, which will be placed outside the guest’s room door. The guest will be asked to take the room service delivery from the trolley or tray. The employee will not enter the room and keep a safe distance

 


Fitness Center

  • As per government health recommendations, our fitness center will be closed to prevent the spread of the coronavirus and to maximize the safety of our guests
  • We have a local partnership with a great fitness center located 5 walking minutes away, please ask our front desk for more information

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