1. Who is the Pont-Royal hotel ?
The Pont-Royal Hotel attaches paramount importance to the protection of personal data throughout all its activities, and thus complies with all laws and regulations on the subject. All the terms mentioned below in capital letters correspond to those defined in the European Regulation on the protection of Personal Data, which came into force on 25 May 2018.
The purpose of this Privacy Notice is to describe all processing activities carried out by the Pont-Royal Hotel from the management of the hotel-pont-royal.com website.
2. What personal information is processed by the Pont-Royal hotel?
The Pont-Royal hotel implements all of its Personal Data Processing by applying the rules in the matter, and in particular:
- The General Regulation on the Protection of Personal Data n°2016/679 which came into force on May 25, 2018, as well as,
- the French Data Protection Act n°78-17 of January 6, 1978 as amended.
Within the framework of the activity carried out through the site hotel-pont-royal.com website, the Pont-Royal Hotel acts as the Data Controller in that the company determines the purposes and means of the Processing carried out within the framework of the present website and as described below.
The Processing of Personal Data carried out within the framework of the operation of the hotel-pont-royal.com website complies with the principles of fairness, legality and transparency. The Pont-Royal Hotel is committed to providing clear, complete and easily accessible information on the methods of execution of these processes.
The scope of the use and management of the hotel-pont-royal.com website leads the hotel Pont-Royal to carry out the Personal Data Processing detailed in the table below:
| Purpose of the processing | Personal data transmitted to Pont-Royal | Legal basis of the processing | Duration of the storage of your personal data |
|---|---|---|---|
| Management of reservations | Name, first name, preferences, dates of stay, postal address, payment card number, telephone number, e-mail address, health data | Execution of a contract | 3 years from the last contact with the client |
| Management of the policy file | Name, first name, date of birth, nationality, postal address, telephone number, e-mail address | Legal obligation | 6 months from the departure of the customer |
| Management of check-in and check-out | Name, first name, preferences, dates of stay, postal address, payment card number, telephone number, e-mail address, health data | Execution of a contract | 3 years from the last contact with the customer |
| Management of the various services offered by the hotel (concierge, bar and restaurant) | Name, first name, preferences, connection logs, customer comments/questions, payment card number, telephone number, health data | Performance of a contract and legitimate interest of the hotel | 3 years from the last contact with the customer |
| Management of the physical security of the hotel - video surveillance | Photography/audio-video | Legitimate interest of the hotel | 1 month from the time the images are captured |
| To manage the opinions and comments collected from the Client of a stay, in particular by means of a satisfaction questionnaire | Name, first name, customer comments | Consent | 3 years from the date on which you were last active with us, in any way whatsoever |
| Management of newsletters, promotions and tourist, hotel or service offers and/or to contact you by telephone | Management of newsletters, promotions and tourist, hotel or service offers and/or to contact you by telephone | Consent | 3 years from the date you were last active with us in any way. |
| Complaints management | Name, first name, telephone number, e-mail address | Legal obligation | 6 years from the date of closure of your file in connection with a complaint or claim. |
| Management of requests from data subjects regarding the protection of their personal data. | Name, first name, e-mail address, postal address | Legal obligation | For the duration set out in the applicable legislation. |
3. Where is your personal data stored?
The Pont-Royal Hotel may store your Personal Data (and thus transmit them to Subcontractors) for the following purposes
The management and supervision of the hosting of the database relating to the use of the hotel-pont-royal.com website,
The management of its computer resources dedicated to its daily activity.
In this context, the Pont-Royal Hotel undertakes to verify their compliance with the rules of personal data protection and to set up a system of data protection.In this context, the Pont-Royal Hotel undertakes to verify their compliance with the rules of personal data protection and to set up a dedicated contractual framework, under the conditions required by the aforementioned rules.
The Pont-Royal Hotel may also submit certain information to authorized persons and entities internally (employees, management) and externally, in particular to third parties authorized by virtue of legal, administrative or judicial prerogatives.
Apart from these cases, the Pont-Royal hotel does not proceed to any transmission of Personal Data without having obtained your prior consent in accordance with the applicable regulations.
In all of the above-mentioned situations, the Pont-Royal Hotel does not transfer any Personal Data outside the European Union. Nevertheless, in case of evolution towards such an operation, the Pont-Royal hotel will apply the necessary regulatory framework and adapted to the situation of the said Transfer, by ensuring:
The transfer of Personal Data to a country with an adequate level of protection or,
The signature of the Standard Contractual Clauses (SCC) proposed by the European Commission, or
Any other guarantee that will be considered appropriate in accordance with Article 46 of the GDPR.
4. How long is the Personal Data kept by the Pont-Royal Hotel?
The Pont-Royal Hotel keeps your Personal Data in order to allow you to continuously use the Platform, for a period of time necessary to achieve the purposes described above.
The data collected by the Pont-Royal Hotel is stored on the servers of a service provider located in the European Economic Area. The Pont-Royal Hotel undertakes to take all necessary measures to ensure the security and confidentiality of the data you have provided.
5. How does the Pont-Royal Hotel ensure the security of your personal data?
The Pont-Royal Hotel undertakes, as part of an obligation of means, to implement all actions to ensure the security of your Personal Data.
For this purpose, the commitments of the Pont-Royal hotel concern the application of all technical and organizational measures within the meaning of Article 32 of the RGPD, which will ensure the confidentiality, integrity and availability of Personal Data, and thus a sufficient level of protection of the latter.
The Pont-Royal Hotel team is also aware of and trained in the protection of Personal Data, including the consideration and application of the said measures.
6. What individual rights do you have?
You have the possibility to request, at any time, the exercise of your individual rights and in particular to request
Access to your Personal Data in a clear and understandable format so that you know what information is processed about you,
Rectification leading to the modification of any Personal Data that is incomplete or erroneously processed by the Pont-Royal Hotel,
The erasure of Personal Data processed under conditions predetermined by the applicable Regulations,
The possible opposition to the processing of Data by advancing the legitimate reasons for which it must be satisfied,
The portability of personal Data in a clear and easily machine-readable format, with the possibility of transmitting said Data to another organization,
The determination of the fate of your Personal Data in case of disappearance, with the transmission of the dedicated directives, to the hotel Pont-Royal.
All these rights can be exercised by email at the following address: reservation@hotel-pont-royal.com
The hotel Pont-Royal will be able, in certain cases necessary to your identification, to condition the installation and the treatment of your request to the transmission of a valid proof of identity.
The Pont-Royal Hotel undertakes to process any request concerning the exercise of your individual rights within 30 days of its receipt.This period may be extended by sixty (60) additional days in the event of complexity in the investigation of the request.
The Pont-Royal Hotel undertakes in this case to keep you informed and to follow up the said requests.
The user also has the possibility of lodging a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) online on the CNIL website, in the section dedicated to complaints.
7. Does the Pont-Royal Hotel use cookies?
A cookie is a text file that is inserted into the user's terminal equipment, particularly the browser, when visiting a website.
As part of your browsing on the hotel-pont-royal.com website, the Pont-Royal hotel may use cookies whose purpose is to allow
The implementation of a functional navigation and the optimal use of all the pages and modules provided on the site, and thus satisfy the implementation of a satisfactory user experience during the user's visit,
The monitoring of the performance of the site and the implementation of actions to improve its operation without the implementation of an identification action on the part of the Pont-Royal Hotel, subject to obtaining the consent of the user,
The implementation of actions intended to satisfy commercial, marketing and advertising objectives, subject to obtaining the user's consent.
The Pont-Royal Hotel pays particular attention to the implementation of cookies and tracers capable of storing technical data of the user, and will propose an update of the data to the user.The Pont-Royal Hotel pays particular attention to the use of cookies and tracers that may store technical data of the user, and will propose a regular update of its policy on the use of these tools, in order to ensure the transparency of the related data processing, in compliance with the RGPD.
For more information, please consult the Notice of use of cookies.
8. Updating of the Privacy Notice
This Privacy Notice is reviewed and updated regularly, taking into account any changes in the way data is processed.This Privacy Notice is regularly reviewed and updated in view of any changes in the processing of Personal Data carried out by the Pont-Royal hotel in the context of the hotel-pont-royal.com website.